Ordering
How do I place an order?
Add items to your cart and check out — you'll get an order confirmation email right away.
What payment methods do you accept?
We accept PayPal and major credit and debit cards, plus other secure payment options available at checkout.
Can I change or cancel my order?
You can cancel within 24 hours of purchase — email us at luminaliving.official@gmail.com as soon as possible. After that, your order may already be in processing and can't be changed or cancelled.
Shipping
How long does shipping take?
Orders are processed within 1–3 business days, then typically arrive within 10–20 business days. Delivery can take a little longer during peak seasons or customs processing.
How much does shipping cost?
$5.99 on orders under $150. Orders of $150 or more ship free.
Do you ship internationally?
Yes — we ship to the US, Canada, the UK, and across Europe. International orders may be subject to customs duties or import taxes, which are the customer's responsibility.
How can I track my order?
You'll receive a tracking link by email as soon as your order ships.
Why hasn't my tracking updated?
Tracking can take 3–5 business days to show movement after your order ships, especially for international shipments. If it hasn't updated after 7 days, reach out to us and we'll look into it.
Returns & Refunds
What is your return policy?
You can request a return within 30 days of delivery. See our full Shipping & Returns page for details. Refunds are issued within 5–10 business days after we receive and inspect your return.
My item arrived damaged or wrong — what do I do?
Email us a photo within 7 days of delivery and we'll sort out a replacement or refund, no return needed in most cases.
Products
Where are your products made and shipped from?
We work with a small network of manufacturing partners, so items ship directly from our fulfillment partners. This lets us offer more designs at better prices, though it does mean shipping takes a little longer than buying off a local shelf.
Still have questions?
Reach out anytime at luminaliving.official@gmail.com — we typically reply within 1–2 business days.