Refund policy
RETURN & REFUND POLICY — Lumina Living Home
Return Window We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items The following items cannot be returned:
- Items marked as final sale
- Items that have been used, damaged, or altered after delivery
How to Initiate a Return To start a return, please contact us at luminaliving.official@gmail.com with:
- Your order number
- Reason for return
- Photos of the item (if damaged or defective)
We will respond within 2-3 business days with return instructions.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Damaged or Wrong Items If you received a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you.
Return Shipping Costs
- If the return is due to our error (damaged/wrong item): we cover return shipping
- If the return is due to change of mind: customer covers return shipping costs
Cancellations Orders can be cancelled within 24 hours of purchase. After that, the order may already be in processing and cannot be cancelled.